Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Ends soon: Grow your skills with Coursera Plus for $239/year (usually $399). Save now.

Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Provide World-Class Customer Support, And Delight.

Learn how to delight clients, how to use empahty in customer service, and to deal with angry clients

Alex Genadinik

Instructor: Alex Genadinik

Included with Coursera Plus

Get in-depth knowledge of a subject

from 5 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject

from 5 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Use empathy and emotional intelligence in customer service

  • Learn how to handle angry clients, and turn them into happy, loyal clients

  • Improve your overall customer service skills

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

March 2026

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Alex Genadinik

Specialization - 11 course series

What you'll learn

Skills you'll gain

Category: Customer Support
Category: Customer Service
Category: Customer Engagement
Category: User Feedback
Category: Customer experience improvement
Category: Social Media Management
Category: Communication
Category: Customer Insights
Category: Customer and Client Support
Category: Customer experience strategy (CX)
Category: Communication Strategies
Category: Client Support
Category: Client Services

What you'll learn

Skills you'll gain

Category: Self Service Technologies
Category: AI Personalization
Category: System Configuration
Category: Generative AI Agents
Category: AI Enablement
Category: Customer Service
Category: Customer Inquiries
Category: AI Integrations
Category: Customer experience strategy (CX)
Category: Customer Support
Category: ChatGPT
Category: Prompt Engineering
Category: Product Support
Category: Customer experience improvement
Category: Standard Operating Procedure
Category: Personalized Service
Dealing With Angry Customers In Customer Service

Dealing With Angry Customers In Customer Service

Course 3, 1 hour

What you'll learn

Skills you'll gain

Category: Customer Service
Category: De-escalation Techniques
Category: Customer Complaint Resolution
Category: Conflict Management
Category: Customer experience improvement
Category: Emotional Intelligence
Category: Customer Support
Category: Customer Retention
Category: Customer Relationship Building
Category: Communication Strategies
Category: Service Recovery
Category: Verbal Communication Skills
Category: Communication
Category: Empathy & Emotional Intelligence
Category: Empathy
ADVANCED Emotional Intelligence

ADVANCED Emotional Intelligence

Course 4, 3 hours

What you'll learn

Skills you'll gain

Category: Empathy
Category: Creativity
Category: Psychology
Category: Emotional Intelligence
Category: Personal Development
Category: Self-Awareness
Category: Empathy & Emotional Intelligence

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Empathy
Category: Customer Engagement
Category: Brand Loyalty
Category: Emotional Intelligence
Category: Compassion
Category: Customer Support
Category: Customer experience improvement
Category: Customer Retention
Category: Personalized Service
Category: Customer and Client Support
Category: Customer Advocacy
Category: Active Listening
Category: Customer Relationship Building
Category: Interpersonal Communications
Category: Client Services
Category: Non-Verbal Communication

What you'll learn

Skills you'll gain

Category: Advocacy
Category: Customer Advocacy
Category: Customer Engagement
Category: Customer experience strategy (CX)
Category: Loyalty Programs
Category: Brand Awareness
Category: Shared Media
Category: Promotional Strategies
Category: Company, Product, and Service Knowledge
Category: Thought Leadership
Category: Competitive Analysis
Category: Brand Loyalty
Active Listening For Professionals

Active Listening For Professionals

Course 7, 1 hour

What you'll learn

Skills you'll gain

Category: Communication
Category: Personal Development
Category: Client Services
Category: Interpersonal Communications
Category: Empathy
Category: Emotional Intelligence
Category: Social Skills
Category: Non-Verbal Communication
Category: Active Listening
Category: Professional Development
Category: Empathy & Emotional Intelligence
Category: Constructive Feedback
Category: Relationship Building

What you'll learn

Skills you'll gain

Category: Non-Verbal Communication
Category: Self-Awareness
Category: Communication
Category: Recognizing Others
Category: Interpersonal Communications
Category: Emotional Intelligence
Category: Communication Strategies
Category: Professionalism
Category: Research

What you'll learn

Skills you'll gain

Category: Communication Strategies
Category: Customer Service
Category: Expectation Management
Category: Tactfulness
Category: Active Listening
Category: Service Recovery
Category: Professionalism
Category: Customer Relationship Building
Category: Overcoming Objections
Category: Business Communication
Category: Empathy
Category: Positivity
Category: Honesty
Category: Trustworthiness
Category: Customer Complaint Resolution
Category: Rapport Building
Customer Experience: How To Delight Customers

Customer Experience: How To Delight Customers

Course 10, 1 hour

What you'll learn

Skills you'll gain

Category: Customer experience improvement
Category: Customer Service
Category: Process Improvement
Category: Process Analysis
Category: Client Services
Category: Customer experience strategy (CX)
Category: Customer Complaint Resolution
Category: Brand Loyalty
Category: Customer Engagement
Category: Customer Relationship Building
Category: Continuous Improvement Process
Category: Experience Design
Category: Customer Retention
Using Surveys To Improve Your Customer Service

Using Surveys To Improve Your Customer Service

Course 11, 1 hour

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Survey Creation
Category: Customer Insights
Category: Business Research
Category: Market Research
Category: Client Support
Category: User Feedback
Category: Research Methodologies
Category: Surveys
Category: User Research
Category: Customer experience improvement

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Alex Genadinik
Alex Genadinik
117 Courses18,626 learners

Offered by

Alex Genadinik

Why people choose Coursera for their career

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Coursera Plus

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions