This course equips learners with essential skills in data analysis and financial management to support effective decision-making in account management. Learners will explore techniques for managing financial data, analyzing key performance indicators, and using customer data to enhance account strategies. The course emphasizes technology-driven approaches — including Power BI, Excel, and Microsoft Copilot — to collect, process, and visualize data efficiently.
Data-Driven Decision Making in Account Management
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Data-Driven Decision Making in Account Management
This course is part of Microsoft Account Manager with Generative AI Professional Certificate
Instructor: Microsoft
Included with
Gain insight into a topic and learn the fundamentals.
Advanced level
Designed for those already in the industry
1 hour to complete
Flexible schedule
Learn at your own pace
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
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This course is part of the Microsoft Account Manager with Generative AI Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Microsoft
There is 1 module in this course
This module establishes systematic methodologies for collecting, organizing, and processing account-related data that drives informed decision-making in account management. Students will learn data quality principles, collection strategies, and techniques for ensuring data accuracy and completeness across multiple sources. The module emphasizes the importance of consistent data management practices and how proper data organization supports advanced analysis and reporting. Learners will master techniques for leveraging AI assistance to streamline data processing while maintaining data integrity and developing automated workflows for ongoing data management.
What's included
4 readings
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Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
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