Coursera
GenAI for Marketing and Customer Insights Specialization
Coursera

GenAI for Marketing and Customer Insights Specialization

Transform Marketing with AI-Driven Insights. Master generative AI tools to personalize campaigns and optimize marketing strategies.

Starweaver
Jana Porter
Vinita Silaparasetty

Instructors: Starweaver

Included with Coursera Plus

Get in-depth knowledge of a subject
4.4

(13 reviews)

Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
4.4

(13 reviews)

Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply generative AI tools to create personalized marketing campaigns, analyze customer data, and automate content creation across multiple channels

  • Design AI-enhanced customer journey maps and segmentation strategies that drive engagement and improve conversion rates

  • Implement ethical AI marketing practices while integrating GenAI into existing workflows for enhanced productivity and innovation

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Taught in English
Recently updated!

September 2025

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Specialization - 16 course series

What you'll learn

Skills you'll gain

Category: Prompt Engineering
Category: AI Personalization
Category: Strategic Marketing
Category: LLM Application
Category: Innovation
Category: Marketing Analytics
Category: Ethical Standards And Conduct
Category: Generative AI
Category: Content Creation
Category: Marketing Operations
Category: Marketing Strategies
Category: AI Enablement

What you'll learn

  • Identify the capabilities of GenAI for enhancing marketing data analytics functions.

  • Examine real-world applications to leverage GenAI in marketing data analytics scenarios.

  • Deploy strategies and tactics to responsibly integrate GenAI into marketing analytics practices while maintaining human oversight and accountability.

Skills you'll gain

Category: Generative AI
Category: Marketing Analytics
Category: Customer Analysis
Category: Data Ethics
Category: Social Media Campaigns
Category: Google Analytics
Category: Customer Insights
Category: Performance Analysis
Category: Responsible AI
Category: Artificial Intelligence
Category: OpenAI
Category: Personalized Service
Category: ChatGPT
Category: Campaign Management
Category: Marketing Automation

What you'll learn

  • Analyze GenAI fundamentals and their application in marketing

  • Demonstrate the practical application of key GenAI marketing tools

  • Optimize campaigns using data-driven frameworks for GenAI implementation

  • Evaluate campaign performance metrics to make strategic decisions using AI tools

Skills you'll gain

Category: Generative AI
Category: A/B Testing
Category: ChatGPT
Category: Google Ads
Category: AI Enablement
Category: Marketing Strategies
Category: Automation
Category: Performance Measurement
Category: Marketing
Category: Analytics
Category: Marketing Analytics
Category: AI Personalization
Category: Marketing Automation
Category: Predictive Analytics
Category: Advertising Campaigns
Category: Target Audience
Category: Product Marketing

What you'll learn

  • Understand the importance of GenAI I in digital marketing and e-commerce analytics.

  • Analyze key indicators for digital marketing and e-commerce.

  • Consider the potential benefits of using GenAI in your professional activities.

Skills you'll gain

Category: Generative AI
Category: Data Analysis
Category: Google Analytics
Category: Artificial Intelligence
Category: Data Processing
Category: Key Performance Indicators (KPIs)
Category: Business Strategy
Category: Data Presentation
Category: Analytics
Category: Web Analytics
Category: Marketing Analytics
Category: E-Commerce

What you'll learn

  • Gain a comprehensive understanding of how generative AI can transform market research and consumer behavior analysis.

  • Learn to extract valuable insights from big data using advanced AI techniques, leading to more informed business decisions.

  • Develop the skills to integrate AI-generated insights into strategic planning and marketing efforts, enhancing overall business performance.

Skills you'll gain

Category: Market Research
Category: Generative AI
Category: Data Preprocessing
Category: Data Visualization Software
Category: AI Enablement
Category: Case Studies
Category: Big Data
Category: Customer Insights
Category: Consumer Behaviour
Category: Marketing Analytics
Category: Data Analysis
Category: Business Strategy
Category: Market Analysis

What you'll learn

  • Apply key concepts, benefits, and applications of Generative AI to design effective personalized marketing strategies

  • Create personalized content using AI, adapt it across channels, optimize AI campaigns, and analyze successful real-world examples

  • Analyze customer data, segment audiences, optimize AI marketing campaigns, and use behavior analysis to enhance content

  • Evaluate the integration and impact of GenAI in Personalized Marketing at Scale

Skills you'll gain

Category: Generative AI
Category: AI Personalization
Category: Marketing Analytics
Category: Customer Analysis
Category: Prompt Engineering
Category: Analysis
Category: Marketing
Category: Content Creation
Category: Marketing Effectiveness
Category: Data-Driven Decision-Making
Category: Marketing Strategies
Category: Customer Insights
Category: Target Audience
Category: Social Media Campaigns
Category: Scalability

What you'll learn

  • Understand the core functions of GenAI in digital marketing, distinguish it from traditional approaches, and identify its strengths and weaknesses.

  • Review case studies and assess the impact of GenAI on digital marketing operations, integrating best practices into your workflow.

  • Address ethical considerations, including bias, equity, data confidentiality, and security, while using GenAI tools.

Skills you'll gain

Category: Generative AI
Category: Content Creation
Category: AI Personalization
Category: Responsible AI
Category: Brand Awareness
Category: Content Marketing
Category: Prompt Engineering
Category: Brand Management
Category: Data Ethics
Category: Brand Strategy
Category: Marketing Analytics
Category: Data Analysis
Category: Analytics
GenAI for Customer Insights

GenAI for Customer Insights

Course 82 hours

What you'll learn

  • Describe the role of Generative AI in transforming customer insights.

  • Use Gen AI to collect and analyze customer feedback.

  • Explain how AI can segment customers and predict trends based on behavior.

  • Apply AI-driven insights to improve customer experience and business strategies.

Skills you'll gain

Category: Predictive Analytics
Category: Generative AI
Category: Customer Insights
Category: Data-Driven Decision-Making
Category: Customer experience improvement
Category: Marketing Strategies
Category: Business Intelligence
Category: Customer experience strategy (CX)
Category: AI Personalization
Category: Customer Data Management
Category: Customer Analysis
Category: Trend Analysis
Category: User Feedback
GenAI for Marketing Teams

GenAI for Marketing Teams

Course 92 hours

What you'll learn

  • Acquire a working knowledge of GenAI tools and strategies to increase team collaboration and efficiency.

  • Experiment with integrating GenAI technologies in marketing workflows to foster innovation, enhance creative output, and improve decision-making.

  • Develop practical skills in leveraging GenAI for optimizing communication, project management & creative processes within and across marketing teams.

Skills you'll gain

Category: Generative AI Agents
Category: Innovation
Category: Marketing Operations
Category: Marketing Management
Category: Leadership Development
Category: Cross-Functional Collaboration
Category: Communication Strategies
Category: Team Management
Category: Data-Driven Decision-Making
Category: Team Building
Category: Content Creation
Category: Project Management

What you'll learn

  • Identify specific scenarios where GenAI can be applied in social media marketing.

  • Explore strategies to enhance clarity and comprehensibility in AI applications.

  • Exploring actual instances where social media marketing specialists utilize GenAI to boost productivity and stimulate innovation.

Skills you'll gain

Category: Content Creation
Category: Campaign Management
Category: Generative AI
Category: Social Media
Category: Innovation
Category: Social Media Marketing
Category: Data Analysis
Category: Instagram
Category: Marketing Automation
Category: Prompt Engineering
Category: Advertising Campaigns
Category: Social Media Campaigns
Category: Customer Engagement

What you'll learn

  • Analyze the role of GenAI in transforming traditional customer journey mapping approaches.

  • Design a GenAI-enhanced customer journey map incorporating key AI concepts.

  • Evaluate the practical benefits and challenges of implementing GenAI in customer journey mapping processes.

Skills you'll gain

Category: Customer Insights
Category: Persona Development
Category: AI Personalization
Category: Customer Analysis
Category: Real Time Data
Category: Design
Category: Customer experience strategy (CX)
Category: ChatGPT
Category: Consumer Behaviour
Category: Design Thinking
Category: Analysis
Category: Generative AI Agents
Category: AI Enablement

What you'll learn

  • Identify the ethical implications of generative AI applications in marketing.

  • Explain the key principles and frameworks for ethical decision-making in AI-driven marketing.

  • Apply ethical considerations when designing AI-powered marketing campaigns and strategies.

  • Assess potential ethical risks in AI-driven marketing initiatives and develop appropriate mitigation strategies.

Skills you'll gain

Category: Data Ethics
Category: Responsible AI
Category: Content Creation
Category: Marketing Management
Category: Business Ethics
Category: Marketing Analytics
Category: Case Studies
Category: Ethical Standards And Conduct
Category: Information Privacy
Category: AI Personalization

What you'll learn

  • Demonstrate the use of key concepts and benefits of using GenAI in dynamic advertising and media buying.

  • Create personalized ad creatives using AI tools like Gemini, Bannerboo, and Elai, following ethical guidelines regarding data privacy.

  • Automate ad campaigns on platforms like Google Ads AI and Facebook Ads Manager with optimized targeting and budgeting.

  • Analyze and optimize ad campaign performance through key metrics (CPA, CTR, ROAS) and use analytics tools for improving campaign outcomes.

Skills you'll gain

Category: AI Personalization
Category: Advertising
Category: Media Buying
Category: Generative AI Agents
Category: Paid media
Category: Performance marketing
Category: AI Enablement
Category: Content Creation
Category: Campaign Management
Category: Automation
Category: Digital Advertising
Category: Google Ads
Category: Marketing Automation
Category: Analytics
Category: Data Ethics

What you'll learn

  • Key components of effective email marketing including best practices for AI application in email marketing.

  • Techniques for using Generative AI to do customer segmentation and create customer personas.

  • Methods for using Generative AI to create tailored email content (prompting and rewriting content according to customer segments and personas).

Skills you'll gain

Category: AI Personalization
Category: Email Marketing
Category: ChatGPT
Category: Target Audience
Category: Content Creation
Category: Marketing Automation
Category: Customer Insights
Category: Generative AI Agents
Category: Persona Development
Category: Prompt Engineering

What you'll learn

Skills you'll gain

Category: Keyword Research
Category: Search Engine Optimization
Category: Prompt Engineering
Category: Web Analytics and SEO
Category: Microsoft Copilot
Category: ChatGPT
Category: Search Engine Marketing
Category: Google Gemini
Category: Competitive Analysis
Category: Generative AI

What you'll learn

  • Analyze the role of JUNE in transforming customer analytics and its key use cases.

  • Setting up June's platform optimally for effective data collection and analysis.

  • Create AI-generated reports using June's features

  • Apply June's insights to inform product decisions and strategies.

Skills you'll gain

Category: Generative AI
Category: Customer Insights
Category: AI Product Strategy
Category: Data Collection
Category: Performance Metric
Category: Marketing Analytics
Category: Data Analysis
Category: Dashboard
Category: Customer Analysis
Category: Product Improvement
Category: Management Reporting
Category: Analytics

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Instructors

Starweaver
Coursera
459 Courses908,138 learners
Jana Porter
5 Courses13,954 learners
Vinita Silaparasetty
Coursera
10 Courses28,749 learners

Offered by

Coursera

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