IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Skills you'll gain: Hardware Architecture, OSI Models, Computer Networking, Computer Hardware, Disaster Recovery, Virtual Local Area Network (VLAN), Network Administration, Network Architecture, Network Infrastructure, Database Management, General Networking, Network Troubleshooting, Relational Databases, Computer Systems, Wide Area Networks, Databases, Hardware Troubleshooting, Computer Architecture, Networking Hardware, IT Service Management
Beginner · Specialization · 1 - 3 Months
Skills you'll gain: Version Control, Cloud Management, Test Automation, Infrastructure As A Service (IaaS), Cloud Computing, Cloud Infrastructure, Virtual Machines, Development Testing, Test Script Development, Scripting, Network Troubleshooting, Cloud Services, Email Automation, Web Presence, Python Programming, CI/CD, Configuration Management, Program Development, Containerization, Unit Testing
Build toward a degree
Advanced · Professional Certificate · 3 - 6 Months

Skills you'll gain: Technical Support and Services, Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Hardware Troubleshooting, Issue Tracking
Beginner · Course · 1 - 4 Weeks

Logical Operations
Skills you'll gain: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Incident Response, Information Technology, Change Requests, Service Level, Operations Management, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation
Beginner · Specialization · 1 - 3 Months

Total Seminars
Skills you'll gain: Malware Protection, Network Troubleshooting, Mobile Security, Security Controls, Remote Access Systems, Scripting, Operating System Administration, Command-Line Interface, Microsoft Windows, Software Installation, Mac OS, Hardware Troubleshooting, Operating Systems, Computer Networking, Linux, Windows Servers, Security Software, Mobile Development Tools, Mobile Development, Software Development
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Peripheral Devices, Network Troubleshooting, Desktop Support, Computer Displays, USB, Wireless Networks, Virtualization and Virtual Machines, Network Administration, Display Devices, Virtual Machines, General Networking, TCP/IP, Virtualization, Computing Platforms, Network Support, Virtual Local Area Network (VLAN), Hardware Architecture, Data Storage, Computer Systems, Memory Management
Beginner · Specialization · 3 - 6 Months
Skills you'll gain: Debugging, Technical Communication, Network Troubleshooting, Performance Tuning, Problem Management, Technical Documentation, System Monitoring, Capacity Management, Incident Management, Memory Management, Continuous Integration, Continuous Monitoring
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Responsible AI, Generative AI, Technical Support and Services, End User Training and Support, AI literacy, Technical Support, AI Integrations, Data Ethics, Automation
Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Computer Hardware, Generative AI, Hybrid Cloud Computing, Generative Model Architectures, Enterprise Application Management, Cloud Computing, Operating Systems, Cloud Management, Patch Management, Computer Systems, Servers, Information Technology, System Software, Business Software, OS Process Management, Network Security, Computer Networking, Software Architecture, OSI Models, TCP/IP
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Mac OS, Microsoft Windows, Operating System Administration, Desktop Support, System Support, End User Training and Support, Knowledge of Apple Software, System Configuration, Computer Displays, Software Installation, Android (Operating System), Apple iOS, Mobile Security, Patch Management, Package and Software Management, iOS Development, System Monitoring, OS Process Management, Performance Tuning, Browser Compatibility
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Continuous Improvement Process, Cybersecurity, Process Improvement, Incident Management, Quality Improvement, Performance Metric, Desktop Support, Service Improvement, Operating Systems, Computer Hardware, Technical Support, Operating System Administration, Technical Support and Services, Customer Support
Beginner · Professional Certificate · 3 - 6 Months

Johns Hopkins University
Skills you'll gain: Desktop Support, End User Training and Support, Technical Support and Services, Medical Support, Help Desk Support, Healthcare Industry Knowledge, Technical Support, Health Technology, Information Technology, Health Care, Information Technology Operations, Issue Tracking, Medical Terminology
Beginner · Course · 1 - 4 Weeks